Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Solstice Esthetics LLC ("Solstice Esthetics," "we," "us," or "our") collects when you visit our website at solsticeesthetics.com (the "Site"), sign up for our newsletter, book services, or interact with us, and how we use, share, and protect that information.

By using our Site or providing your information, you agree to the practices described in this policy. If you do not agree, please do not use our Site or submit your information.

Information we collect

Information you provide directly

When you interact with us, you may provide the following information:

Newsletter signup. When you subscribe to our email newsletter, we collect your email address. We use this solely to send you our monthly skincare newsletter and occasional updates about Solstice Esthetics, including service announcements and promotional offers.

Contact forms and inquiries. If you reach out to us via email or a contact form, we collect your name, email address, and any information you include in your message.

Booking and consultations. When you book a consultation or treatment (once available), we may collect your name, email address, phone number, and scheduling preferences through our third-party booking platform.

Client intake and health information. If you become a client, we may collect health-related information relevant to your skincare treatment, including skin conditions, allergies, medications, and treatment history. This information is collected through our intake forms and is used exclusively to provide safe, effective treatment. We treat all health-related information with heightened confidentiality.

Information collected automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

Analytics data. We use Google Analytics (GA4) to understand how visitors use our Site. This may include your IP address (anonymized), browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and general geographic location (city or region level, not precise location). Google Analytics uses cookies to collect this data. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Hosting and performance data. Our Site is hosted on Framer, which may collect server logs including IP addresses, browser information, and page requests for the purpose of delivering and securing the Site. Framer's privacy practices are governed by Framer's Privacy Policy.

Cookies. Our Site uses cookies — small text files stored on your device — to enable basic Site functionality, remember your preferences, and collect analytics data. See the "Cookies" section below for details.

How we use your information

We use the information we collect for the following purposes:

• To send you our email newsletter and related communications you have opted into

• To respond to your questions, comments, or inquiries

• To schedule and provide skincare consultations and treatments

• To provide safe, customized skincare treatment based on your health and skin information

• To improve our Site, services, and content based on how visitors use our Site

• To comply with legal obligations

• To protect the safety and security of our Site, our business, and our clients

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How we share your information

We may share your information only in the following limited circumstances:

Service providers. We work with third-party companies that help us operate our business, including our email newsletter platform, website hosting provider (Framer), analytics provider (Google), and booking platform. These providers access your information only to perform services on our behalf and are obligated to protect it.

Legal requirements. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. If Solstice Esthetics is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our Site.

We do not share your health-related information with any third party except as necessary to provide your treatment or as required by law.

Cookies

Our Site uses the following types of cookies:

Essential cookies. Required for basic Site functionality such as page navigation and security. These cannot be disabled.

Analytics cookies. Used by Google Analytics to collect anonymized data about how visitors use our Site, including pages visited, time on site, and traffic sources. These cookies help us understand what content is most useful and improve our Site over time.

Third-party cookies. Our Site may include embedded content or integrations (such as social media links or booking widgets) that set their own cookies. We do not control these cookies. Please refer to the respective third party's privacy policy for details.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect Site functionality.

Email communications and your choices

When you subscribe to our newsletter, you can expect to receive approximately one email per month containing skincare education, ingredient guidance, and updates about Solstice Esthetics.

You may also receive occasional emails about service launches, booking availability, or special offers for subscribers.

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send, or by contacting us at [INSERT EMAIL — e.g., hello@solsticeesthetics.com]. We will process your unsubscribe request promptly and within 10 business days as required by the CAN-SPAM Act.

Even after unsubscribing from marketing emails, we may still contact you regarding active service appointments, transactional confirmations, or as required by law.

Data retention

We retain your information only as long as necessary to fulfill the purposes described in this policy:

• Newsletter subscribers. We retain your email address for as long as you remain subscribed. If you unsubscribe, we will delete your email address from our active mailing list within 30 days, though it may persist in backups for up to 90 days.

• Client records. If you become a client, we retain your treatment records and health-related information for a minimum of seven (7) years after your last appointment, consistent with professional recordkeeping standards for licensed estheticians in the state of Tennessee.

• Analytics data. Anonymized analytics data is retained according to our analytics provider's standard retention settings (currently 14 months for Google Analytics).

Data security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encrypted data transmission (SSL/TLS) across our Site

• Secure, access-controlled storage of client records and health information

• Limited access to personal information on a need-to-know basis

• Use of reputable, security-conscious third-party service providers

No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your rights

Depending on your location, you may have certain rights regarding your personal information:

All users. You may request access to, correction of, or deletion of your personal information at any time by contacting us at [INSERT EMAIL]. You may unsubscribe from our newsletter at any time.

California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at [INSERT EMAIL].

Nevada residents. We do not sell your personal information as defined under Nevada law (SB 220).

We will respond to verified requests within 30 days, or within the timeframe required by applicable law.

Children's privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [INSERT EMAIL], and we will take steps to delete that information.

Note: Solstice Esthetics may provide acne treatment services to minors (ages 16 and older) with parental or guardian consent. In such cases, the parent or guardian provides consent and any required health information on behalf of the minor.

Third-party links

Our Site may contain links to third-party websites, including social media platforms (Instagram, TikTok, Facebook), our booking platform, and other external resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will notify you by email (if you are a subscriber) or by posting a prominent notice on our Site.

We encourage you to review this policy periodically.

Contact us

If you have questions about this Privacy Policy or our data practices, please contact us:

Solstice Esthetics LLC Email: [INSERT EMAIL — e.g., hello@solsticeesthetics.com] Mailing address: [INSERT MAILING ADDRESS — see note below]

Required disclosures

CAN-SPAM Act. In compliance with the CAN-SPAM Act, all marketing emails sent by Solstice Esthetics will include our physical mailing address, a clear way to opt out of future emails, and honest subject lines. Opt-out requests are honored within 10 business days.

Tennessee law. Solstice Esthetics LLC is registered in the state of Tennessee and complies with applicable state laws governing consumer privacy and professional recordkeeping for licensed estheticians.

This Privacy Policy is effective as of [INSERT DATE].